PMP Business Value and Governance Study Guide

These questions are for study practice only and are not official exam questions.

1. 1. A new system saves employees time only if they change an established workflow. What belongs in the plan in addition to technical deployment?

   • A declaration that people will adapt automatically.
   • A ban on feedback after launch.
   • Change preparation, training, adoption support, and outcome measurement.
   • Only a larger server purchase regardless of need.

2. 2. A business expects a new reporting tool to reduce rework, but no baseline for rework exists. What should the team do before claiming improvement?

   • Invent a baseline that makes the tool look successful.
   • Use unrelated industry revenue as the rework baseline.
   • Assume rework was previously zero.
   • Define and collect a comparable baseline measure.

3. 3. A project delivers a new customer portal on time, but customers continue using the old process and the expected service improvement is absent. Which distinction best explains the result?

   • An on-time output guarantees every planned benefit.
   • Customer adoption is unrelated to whether the portal creates value.
   • Delivering an output does not by itself realize the intended business benefit.
   • The schedule must be wrong if a benefit is missing.

4. 4. A project must meet an explicitly documented accessibility requirement before release. A proposed shortcut would bypass its validation. What should the manager do?

   • Assume schedule pressure silently cancels the requirement.
   • Release first and claim validation occurred.
   • Retain the required validation and evaluate compliant ways to address the schedule pressure.
   • Remove the requirement from records without approval.

5. 5. A portfolio can fund only one of two projects. Project A supports a high-priority strategic outcome; Project B is interesting but has weak strategic relevance. What information is most useful for the decision?

   • Only the enthusiasm of the loudest presenter.
   • The number of slides in each proposal.
   • Only the alphabetical order of project names.
   • Comparable evidence of expected value, risk, effort, and strategic contribution.

6. 6. A project's success measure is "improve customer experience." Which refinement makes benefit evaluation more useful?

   • Keep the phrase unchanged so any result can count as success.
   • Specify an observable customer outcome, a baseline, a target, and a measurement period.
   • Replace it with the number of internal emails sent.
   • Measure only whether the project logo is attractive.

7. 7. A business case relies on demand from a market segment that has recently shrunk. What should the project manager do?

   • Continue unchanged because the original business case can never be revisited.
   • Hide the market change to preserve the approved budget.
   • Cancel the project alone without consulting its governance.
   • Reassess expected value and options with the sponsor using updated evidence.

8. 8. A project promises to reduce processing time after launch. Who should be identified to support measurement after the project team disbands?

   • A business benefits owner with responsibility for tracking the outcome.
   • Only a temporary meeting note-taker whose role ends at launch.
   • No one, because delivery proves the reduction occurred.
   • Any external observer without access to operational data.

9. 9. A team has already spent substantial money on a project whose remaining costs now exceed its expected remaining benefits. Which reasoning best supports a continuation decision?

   • Evaluate future costs, benefits, risks, and alternatives rather than using past spending alone.
   • Continue automatically because money has already been spent.
   • Ignore all future cost estimates.
   • Assume stopping makes the historical spending disappear.

10. 10. In a simplified investment exercise, a project costs $40,000 now and produces net cash benefits of $10,000 at the end of each year. Ignoring discounting, when is the initial cost recovered?

    • At the end of year 4.
    • At the end of year 1.
    • At the end of year 2.
    • At the end of year 10.